Refund policy

Timelimit: Within 6 days（Non-working days are also included） after signing for the package the date you sign for the item. We strongly recommend that you inspect the item as soon as possible upon receipt.

 

Please note：

Return Shipping: For returns without a valid reason（product quality issues）, return shipping is generally the buyer's responsibility. A returns charge of 20% of the order amount per parcel will be deducted from your refund amount.

 

If the unpacking video clearly shows that the product is damaged and cannot be used normally, a full refund will be applied. If you have any other questions, please contact us during business hours(Mon-Fri.9:00-18:00)

 

· Condition Requirements:

· The item must be in new, unused, unassembled, and unwashed condition.

· All original packaging, labels, accessories (such as hang tags), and gifts must be intact.

· For clothing and footwear, ensure that labels are intact and that items that have been tried on are not eligible for resale.

· Proof of Purchase Requirements: Valid proof of purchase (such as an order number and clear photo or video evidence) is required.

 

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized items (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns on hazardous materials or flammable liquids or gases. If you have any questions or concerns about your specific item, please contact us.

 

Exchanges

The fastest way to ensure you receive your desired product is to contact us and agree to return your existing item. Once your return is accepted, purchase a new item.

 

Return Process:

1. Contact Us: Within the return period, please contact us via the contact information provided on our website (email: teeny@wuumy.com or WhatsApp) and provide your order number, product name, reason for return, and clear photo or video evidence.

 

2. Obtain Authorization: Once our customer service representative has discussed your request and agreed to approve it, we will send you written instructions on how and where to ship your package. We will not process unauthorized returns.

 

3. Return the Product: Request a return and obtain an official return authorization through the "My Orders" page in your Amazon account. Return the product to the designated Amazon fulfillment center according to the instructions provided by Amazon.

 

4. We Receive and Inspect the Product: Upon receipt of the returned package, platform will conduct a quality inspection within 3-5 business days.

 

5. Once the Amazon fulfillment center receives and verifies the returned item is correct, the refund will be automatically credited to your payment account. Refunds typically take 3-10 business days to arrive, depending on the processing speed of your card-issuing bank.

 

 

Note:

*Please do not return returned items directly to the seller (us), as this will prevent your refund from being processed.

 

*For the following issues directly handled by Amazon FBA, we recommend:

Delivery delays and package in-transit status inquiries: Please check your tracking information or contact Amazon Customer Service.